At Body Vivid Store, we strive to provide the best natural, safe, and high-quality products, with a great emphasis on the safety of our customers. Therefore, we regret to inform you that we do not accept returns or exchanges for cosmetics, skincare products, or dietary supplements only if the items inside are defective or damaged. We will not accept returns if the item is not defective or damaged
Here are the terms of our return and exchange policy:
Time limits for Return & Exchange:
If the item sent by us is defective or damaged, and if it has not been used or opened at all, you can request a return or exchange for the defective product within 14 days of the purchase.
How do I get a refund for a defective product?
Upon receiving the product and in the event of any defect or damage caused by us, you can directly contact our customer service team through the available communication channels (phone/WhatsApp/email), specifying the order number.
It is a prerequisite that the product being returned or exchanged is in its original condition, in its original packaging, and has not been used, opened, or had its packaging altered.
How long does it take to get a refund on faulty goods and how can I get a refund for the returned defective product?
Upon receiving the returned product from you and verifying its condition, we will send you an email to inform you that we have received the returned item. We will also notify you of our approval or rejection of your refund request. If the request is approved, the refund amount will be processed, and the payment will be returned to your credit card or original payment method within a maximum of 10 working days.
What should I do if there is a delay in receiving my refund?
If you haven’t received your refund within the timeframe specified in the confirmation email, we recommend first checking your bank account. Subsequently, contacting your credit card company is advisable, as there may be a delay before the refunded amount is officially reflected in your account.
Should you have completed these steps and still not receive your refunded amount, please reach out to us directly at info@lelasperfumes.com. We will promptly address your request and ensure the resolution of the process.
If I need to exchange the item for a different product with a varied price, what should I do?
When opting to exchange the defective product for an alternative one, please ensure to cover the price difference between the defective product and the chosen alternative.
Which shipping carrier should I use for the return?
To return your product, you must send it via the same shipping company that delivered the product to you, to the address specified in the receipt provided by Body Vivid Store.
Return Shipping Costs:
You will be responsible for paying your shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Contact Us:
For more information or inquiries about our policies and terms of agreement, you can contact us directly at any time through live chat or the available communication channels of our store.
